Refund policy

Refund Policy and Returns:
We accept new and unused items for return within 30 days of original purchase date. If 30 days have passed since your purchase, we cannot accept any refunds or exchanges.

To be eligible for a return or refund, the item must:

- Trucks must be new and unused without any damage including scratches from mounting, riding, or handling, and in its original packaging.
- All clothing must be unwashed and unworn, without any damage and tags remaining attached to garment.

To complete your return, we require a copy of the original receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. Sale items cannot be refunded. Only regular priced items may be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at; support (AT) avenuetrucks (DOT) com

Exchanges (if applicable)
We only replace items if they are defective caused by manufacturing defects. If you need to exchange it for the same item, send us an email with your reason for the exchange and your order number to; support (AT) avenuetrucks (DOT) com

You are responsible for any shipping costs for returning an item. Shipping costs of the original product are non-refundable.

If you are refunding and shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Pleases ship all returns to:

AVENUE TRUCKS
Returns Dept.
Box 542
Weimar, Ca 95736

Shipping:

We ship Internationally just about everywhere. You can determine the cost of shipping by accessing your shopping cart during checkout for all shipping charges.

International Duty and Taxes (Outside of USA): You will be responsible for any and all import taxes associated with your order. To find out what your country's tax rates are, contact your local customs agency for more information. Delivered At Place (DAP). Also called delivered duty unpaid (DDU). The seller only takes responsibility for shipping the product, and requires the customer to pay any and all import costs, such as VAT, duties, and clearing fees.

Lost/Stolen Packages:
Avenue Trucks is not liable for any lost or stolen packages due to shipping provider error or theft upon delivery. Please ensure that all your shipping information provided when ordering is correct and true and delivery is to a safe location.