We accept new and unused items for return only within 30 days of original purchase date. If 30 days have passed since your purchase, we cannot accept any returns or exchanges. To be eligible for a return or refund, the item condition must be as follows:
– Trucks must be new and unused without any damage including scratches from mounting, riding, or handling, and in its original packaging.
– All clothing must be unwashed and unworn, without any damage and all tags remaining attached to garment.
To complete your return, we require a copy of the original receipt or proof of purchase.
Refunds (if applicable): Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to you through the original method of payment at time of sale minus original shipping cost, please allow within 7 – 10 business days to complete any refunds. If your return is not approved, you will be notified of its non-approval status and your order will await to be shipped back to you and case status closed. Sale items cannot be refunded, only regular priced items will be eligible for a refund. We will refuse returns due to damage of any kind, you will be responsible for the entire cost of the return including shipping fees to receive back your returned package. We will NOT pay to ship it back to you.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at; firstname.lastname@example.org.
Ship your return to:
10556 Combie Rd Suite #6319
Auburn, Ca 95602
Avenue Trucks has a 90 day free exchange policy guaranteed to be free from any manufacturing defects. If your trucks have failed within 90 days from the original purchase date you may send back the defective part(s) for a replacement of the defective part(s) only. If the purchasing date is after 90 days, trucks will not be eligible for a warranty replacement. Please send an email with a description of your issue and your order number to; email@example.com. Customers are responsible for any and all shipping costs for returning or exchanging an item. Shipping costs of the original product are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
This warranty does not cover breakage due to:
– Intentional breakage
– Tampering of the product
– Rusted or corroded trucks due to exposure to weather/water or other elements
– Improper installation of bushings, bearings, wheels or mounting
Please include your: Name, Order Number, Email Address, Return Shipping Address, and a copy of your receipt along with the defective parts and ship to:
10556 Combie Rd Suite #6319
Auburn, Ca 95602
Packages are shipped from California via USPS and FedEx. To determine your package delivery time please refer to your tracking number. Packages that are returned back to us due to failure to deliver from; incorrect delivery address entered at checkout, insufficient address, attempted: not known, no such name/number, unable to forward, or other reasons for failure of delivery will be refunded in full minus the cost of shipping and handling. We will not pay for or attempt to reship packages. Please enter all your information carefully and that your package will ship to a safe and correct address.
INTERNATIONAL (OUTSIDE USA):
We ship Internationally to just about everywhere. Customers can determine the cost of shipping by accessing the shopping cart during checkout for all shipping charges. Once your order is shipped a USPS International Tracking Number, or FedEx Tracking Number will be emailed to you. Use this number to track where your package is during shipment at all times.
International Duty and Taxes/VAT (Outside of USA): The customer is responsible for any and all import taxes associated with their order. To find out what your country’s tax rates are, contact your local customs office for more information. Avenue Trucks is not responsible for these fees and will not issue refunds due to non payment of these fees, refused or abandoned. If the package is refused and returned the order will be refunded minus the return shipping cost and insurance charges. We will not attempt to reship international orders that are refused or returned.
Avenue Trucks is not liable for any lost or stolen packages due to shipping provider error or theft upon delivery. Please ensure that all your shipping information provided when ordering is correct and true and delivery is to a safe location. You may file a claim with USPS here: http://pe.usps.gov/text/dmm300/609.htm#1097142
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by unsubscribing from the links provided in our marketing emails. SECTION 3 – DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is
necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using
secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.